Terms and Conditions
Acceptance of the Terms
By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any provision contained herein, please discontinue use of our platform immediately.
Our platform is intended for users who are at least 18 years old (or the age of majority in your jurisdiction). By using our services, you represent that you meet this eligibility requirement and are legally entitled to engage in online gaming activities.
We reserve the right to verify your age through identity verification processes. If we determine that you are under the minimum age requirement, we may suspend or terminate your account without notice.
Our services may be restricted or prohibited in certain jurisdictions. By using our platform, you acknowledge that it is your responsibility to ensure compliance with applicable laws and regulations in your jurisdiction. We reserve the right to restrict access to users from specific countries or regions at any time.
To create an account on our platform, you must provide accurate and complete information about yourself. You agree to maintain up-to-date profile information and notify us of any changes promptly.
Each user is entitled to only one account per person. Creating multiple accounts or attempting to manipulate the system may result in suspension or termination of all affected accounts, without notice.
We reserve the right to require identity verification (KYC) before granting access to certain features or providing winnings. By using our services, you consent to undergoing such checks as required by law or regulation.
You are responsible for ensuring that your account information is accurate and up-to-date. We may suspend or terminate accounts if we believe they have been compromised or contain incorrect data.
It's essential to maintain the security of your login credentials (username/password) to prevent unauthorized access to your account. You agree not to share these details with anyone, including other users.
You are responsible for choosing strong and unique passwords that meet our minimum requirements. We reserve the right to suspend or terminate accounts where we suspect password breaches.
We prohibit any activity or behavior on our platform that constitutes cheating, colluding with others, using unauthorized software tools, exploiting bugs in our system, or engaging in abusive behavior towards other users.
Creating multiple accounts for the purpose of exploiting bonuses, manipulating gameplay, or attempting to defraud us will result in suspension or termination of all affected accounts, without notice. We may also share information about such activity with relevant authorities.
Our bonus terms are subject to change at any time, but typically include requirements such as: wagering (minimum bets placed), validity periods (timeframe during which bonuses can be claimed or used), game restrictions, and maximum win caps. Read our bonus policies carefully before claiming a promotion.
Minimum bet requirements apply for certain promotions, to prevent misuse of bonus funds by low-risk players.
By using our platform with active bonuses, you acknowledge that the following rules also apply: i) we reserve the right to change or withdraw any promotion at any time; ii) there are limitations on games and stakes where bonuses can be used or won; iii) if a promotion is claimed in error, it may be removed without prior notice.
We have implemented various measures to prevent bonus abuse. These include tracking IP addresses, limiting maximum wins per user, restricting withdrawal of winnings from certain accounts, and implementing internal controls for gaming limits.
You acknowledge that deposits are non-refundable except as stated in our deposit policy, which can be found. We reserve the right to request additional documentation or proof before processing any withdrawal request. Failure to comply may result in delayed or blocked withdrawals.
To prevent fraudulent activity and money laundering risks, we require all winnings over a certain threshold (varies by jurisdiction) to undergo additional verification steps. This includes sending identification documents for anti-money laundering checks.
Withdrawal requests are typically processed within 24-48 hours of confirmation of account balance deductions and applicable identity verification processes. However, we reserve the right to delay or reject withdrawals in cases where suspicions arise regarding potential abuse or money laundering risks.
We encourage responsible gaming practices by implementing tools like:
i) self-exclusion;ii) limits on betting amounts;
iii) automatic account closure after an extended period of non-use. These features allow you to manage your gaming behavior and avoid addiction problems.
You can opt-in for temporary or permanent account restriction at any time through our platform's responsible gaming tools. This will limit access to certain games, reduce deposit limits, set spending controls, block promotional offers, or prohibit withdrawals until you choose to reactivate your account.
We maintain strict standards in regard to game fairness, utilizing external auditors such as GLI and iTech Labs for testing our Random Number Generators (RNGs) regularly. You can access these reports on our website.
Due to unforeseen circumstances like server downtime, network congestion, system errors, software malfunctions, etc., some games may become inaccessible temporarily. In such instances, your bet is returned promptly once technical difficulties resolve. Similarly, if an account balance update fails for any reason other than your actions (e.g., error during transaction processing), the lost balance will be credited to you automatically upon resolution.
We reserve the right to suspend or terminate accounts immediately in case of suspected fraudulent activity, abuse of our system, or violation of these Terms and Conditions. We may share relevant information about suspicious transactions with law enforcement agencies as required by local regulations.
Our platform is owned and operated solely, which retains all intellectual property rights to the software, design elements, original artwork, trademarks, names, logos, etc., contained on our website or mobile app.
You agree not to hold us liable for any claims related to losses arising from:
i) technical errors;ii) delays in withdrawals;
iii) mistakes made during gameplay;
iv) third-party actions including other users.
